Forum Discussion
T-Mobile Home dropping Internet
T-Mobile Home service started dropping internet service and support is giving us the run around! Anyone else experiencing this and any advice before we switch to another carrier? Here is our story...
Home Internet user 890 wrote:That’s 100% network congestion 10 mins before the ball drop ppl will be trying to stream their faces to friends to celebrate new years. Hmmm it seems they need a separate 5G to assist with home internet vs sharing with cellular phones … Makes you wonder why come out with 5g home internet without ironing out the bugs.
Blame it on the FCC. There is a limited amount of frequencies and bandwidth available, so sharing is the only practical solution.
T-Mobile makes it very clear about prioritization in their terms and conditions, and even on the Home Internet webpage.
https://www.t-mobile.com/responsibility/legal/terms-and-conditions
https://www.t-mobile.com/responsibility/consumer-info/policies/internet-service
During congestion, Home Internet customers may notice speeds lower than other customers due to data prioritization. T-Mobile Home Internet customers receive the same network prioritization as Heavy Data Users.
