Forum Discussion
How To Login with Home Internet Only
We recently switched internet providers to T-Mobile. We do not have any cell phones with T-Mobile. Apparently, since we do not have a T-Mobile phone number we are not allowed to access the website....
Update:
After speaking with customer service, again, I have had to switch to paper billing so I can at least LOOK at what T-Mobile is charging me per month. If I want to change my autopay settings that will require another phone call.
While speaking with the representative I verified, yet again, my email address. The rep sent a PIN code to my gateway device, which it received, and I verified. So, why can’t the online system recognize my email address and allow me access to my account?
