Forum Discussion
pixelated picture on tv every morning
We are new to T-Mobile home Internet. It usually shows good connection. Arcadyan model. Every morning when we turn on the tv there is black pixelation on the tv on all our streaming apps (netflix, max, directv stream). After we go from app to app, restart, switch channels, it eventually fixes after 20 mns or so and is fine the rest of the day until we turn on the tv the next morning.
Should we connect the T-Mobile can to a router? Connect the can to the tv with ethernet? We have a 1100 sq ft ranch so we don't really need WiFi extenders or mesh.
I called them and I'm very close to this tower. It's basically right down the street and I already have the can in a window on that side of the house. He said I could try switching to another tower and switch back if that doesn't help, but the other 2 towers are much further away so we didn't do that.
@Leighangela , thanks for the information.
look at your RSRQ - < 10 which is greatRSRP 90-100 is mid cell, meaning your gateway is just barely receiving the signal.
SINR of near 20 is great, meaning you have few interfering signals that block/interfere with your T-Mobile cellular signal.
you might have some success calling TM and explaining your signal data. Maybe they can reassign you to a better cell tower.
let us know how it works out.
Yes I've tried every window in the house. Here's what it is everywhere. So the quality of the signal is good but the strength is bad? I wonder why. The Internet works fine, the pixelation is the only issue.
f you have the T-Mobile home internet service, then you must qualify for being in a 5G network area and able to receive a 5G signal from a nearby cell tower.
That said, let's try to diagnose the cause so that we can resolve your issue. Please answer a few questions that will be helpful in the diagnosing the problem.
Did you use the Placement Assistant in the T-Mobile Internet app? If not, you can access it from the app Home Screen: tap the More about connection quality link on the Home Screen > Launch placement assistant > OK! Let's do this > you can watch the video if it will help, then “skip video” which will launch the placement assistant > enter your address or share location (if you use “share location” and your address shows up then you are assured to be connected to the network). It will take 30-45 seconds to confirm your location. Use the “Camera” mode for a direct visual of where your cell tower is located to where your gateway is located in your home. Try to make sure your gateway is located in a high point of your home and clear of any obstructions. Here is a helpful video: https://youtu.be/Q-DmRbQFuo0
What are your metrics - now that you are confident your gateway is located in the best possible location, your metrics will show the quality of your connection. In your T-Mobile Internet app > tap “MORE” at the bottom of the Home Screen > tap “Advanced cellular metrics” > tap “5G” > and let us know your RSRQ, RSRP, SINR and which band you are connected to. You should be on band n41 or n71. Look at the chart posted above in this thread for. the ideal readings. to get the best readings, slightly rotate your gateway about 1/8th of a turn and then check the metrics to see if they change for the better. Repeat until you get the best metrics.
Let us know the results. I hope this helps.
