No more auto pay discount? No Customer Service contact?

Allowing auto pay on credit card makes Tmobile pay fees to the credit cards, diluting their profits and gosh we can’t have a big corporation not maximizing every possible profit motive now can we?  /s

Hi tidbits.

You're right. But I think of it as an irritant vs an allergic life threatening reaction; one ant bite vs a million ant bites. One ant bite, you can brush off, a million ant bites can make you back off. I'm on this forum to learn so that I can take some sort of action; not simply to vent or make a point. One FCC complaint will be brushed off, even laughed at by T-Mobile and by the FCC. Thousands should get both of their attention by becoming a disruption to their eveyday operations in turn costing money.  An FCC complaint takes a fraction of the time to submit than most of the excellently reasoned posts, including yours, that I've read here. One more ant comparison... Have you ever seen hundreds of ants dragging a gigantic insect?

Good Luck with the FCC complaint…  They are the wrong Alphabet to talk to.  Also Discounts discontinuing the FTC will do nothing about as this has been happening for decades...

I'd suggest an FCC complaint like I just did.

gramps28 wrote:

magenta7067664 wrote:

ahuber86 wrote:

I recently tried to update my auto-pay, and was unable to. Apparently, T-Mobile no longer takes credit cards and won’t take my new card, and is saying they’re taking away the auto-pay discount unless you use a debit card. I tried to contact T-Mobile, but they were closed. I went to send an email or message and found they do not allow that and have no email address available for customers. I use my credit card for all auto-payments, and I particularly liked T-Mobile for their customer service. However, since they will no longer accept my payments and I have no way of contacting them or sending a message, I’m planning on switching to another provider and will likely move my internet too. I’m surprised they don’t take normal payments anymore and want to fee people more, those were things that used to make them stand out from the others.Sad day, goodbye T-Mobile, it was a fun run while you were good.

I am not the only one, I witness.

Mint Mobile may be the solution if T-mobile has grown too quickly. 

Tmobile is in the process of buying Mint mobile BTW.

ahuber86 wrote:

I recently tried to update my auto-pay, and was unable to. Apparently, T-Mobile no longer takes credit cards and won’t take my new card, and is saying they’re taking away the auto-pay discount unless you use a debit card. I tried to contact T-Mobile, but they were closed. I went to send an email or message and found they do not allow that and have no email address available for customers. I use my credit card for all auto-payments, and I particularly liked T-Mobile for their customer service. However, since they will no longer accept my payments and I have no way of contacting them or sending a message, I’m planning on switching to another provider and will likely move my internet too. I’m surprised they don’t take normal payments anymore and want to fee people more, those were things that used to make them stand out from the others.Sad day, goodbye T-Mobile, it was a fun run while you were good.

I just filed an FCC Complaint. It's easy and one way or another we will get heard.

ahuber86 wrote:

I recently tried to update my auto-pay, and was unable to. Apparently, T-Mobile no longer takes credit cards and won’t take my new card, and is saying they’re taking away the auto-pay discount unless you use a debit card.

It appears it has been established that T-Mobile has removed the discount on using credit cards on autopay.

But, has T-Mobile also removed the ability to use a credit card on autopay?

I currently have a credit card on autopay, but what will happen when I need to update the credit card, either through change in credit card, or updating the expiration date?

Elgato wrote:

Customers are right to be worried. Just this week T-Mobile had their 2nd data breach of 2023. It affected just over 800 customers, while their previous data breach in January affected around 37 million. Overall, there’s been at least 8 data breaches since 2018.

 

Do a Google search and Verizon and AT&T gets hacked also as well as other companies that stores customer data.

Customers are right to be worried. Just this week T-Mobile had their 2nd data breach of 2023. It affected just over 800 customers, while their previous data breach in January affected around 37 million. Overall, there’s been at least 8 data breaches since 2018.

Taking the credit card and offering the autopay discount was a big part of the sales pitch and agreement.

This is just wrong and should be challenged.

They should not be allowed to make the change until your existing contract is up.

T-Mobile is far too much of a security risk to trust them with your debit card or bank account.

Basically they breaking an agreement and stealing $15 a month from customers.

This should be a class action suit or they should offer to let customers out of the agreement that they are changing.

gramps28 wrote:

Peanut0122 wrote:

Yes I called tmoble today regarding taking away discount.  They say people were disputing credit cards and not paying.  I told her I was not doing this.  No way am I giving bank info.  Plus dont like them having access through debit.  Let them send me paper billing again.

You can still pay with a credit card. It's a shame if that's why Tmobile is ditching autopay on credit cards because customers are disputing their bills.

Im gonna take auto pay away.  Let them waste money sending me a bill again.  Lol