Forum Discussion
My Response to T-Mobile's request for a survey:
My response to the question: "Can you please provide some details on what is not working with your T-Mobile Home Internet?" It is constantly dropping and reconnecting. Some devices connect to Mesh, ...
Rudimentary might be to kind. The ability to manage T-Mobile Home Internet is nearly non-existent. I will, however, give them credit for a boost in the speed. Its is significantly better than my previous ISP provided at the price I'm paying. The speed varies from about 35mbps to about 170mbps.
Your experience with the MESH system is surprising. I do not have the mesh system, just the RELAY system. My house is multi-story, around 5k square feet and the transceiver is in the attic. I do have CAT5e run to the basement but wireless also works in the basement and the speeds are about the same.
I've had one encounter with the support staff. The gentleman was quite pleasant but did not seem very knowledgeable.
Re: your last sentence - I doubt that your post will be read by the support staff. Sadly this is not just a T-Mobil problem - I see it on other tech product support sites also.
