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rod_horning
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Joined 29 days ago
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Re: My Response to T-Mobile's request for a survey:
Rudimentary might be to kind. The ability to manage T-Mobile Home Internet is nearly non-existent. I will, however, give them credit for a boost in the speed. Its is significantly better than my previous ISP provided at the price I'm paying. The speed varies from about 35mbps to about 170mbps. Your experience with the MESH system is surprising. I do not have the mesh system, just the RELAY system. My house is multi-story, around 5k square feet and the transceiver is in the attic. I do have CAT5e run to the basement but wireless also works in the basement and the speeds are about the same. I've had one encounter with the support staff. The gentleman was quite pleasant but did not seem very knowledgeable. Re: your last sentence - I doubt that your post will be read by the support staff. Sadly this is not just a T-Mobil problem - I see it on other tech product support sites also.50Views1like0CommentsRe: IP address blacklisted
Thank you for your response. I did try the SPAMHAUS method to no avail - the response was that they could not verify me and that T-Mobile would have to make the request. To answer your question, I just recently changed ISPs to T-Mobile. The site that encounters the issue is one I've used for years (I am a moderator) but had not been on for a couple of months. I was able to use a VPN connection to get around the issue - which proved that the issue was T-Mobile's. A long chat with T-Mobile customer service resulted in sending me a new gateway. As expected, even though the new gateway received a new IP, the issue remains. While the customer service rep was quite pleasant to deal with, he really did not understand the issue. English not being his native language may have been a factor though his command of the language seem fairly good.29Views0likes0Comments