Forum Discussion
Internet App Gives a 500 error on Devices when Amazon Kindle connects to Internet
I recently got a 5G Gateway S1 TMobile Internet for my home. Using the Internet App and selecting DEVICES to see all devices connected started giving me a “Gateway error code:500”. I finally figured out this occurred when I connected my Amazon Kindle Fire HD8 to the internet. The internet connection is fine on the Kindle but the TMobile App gives the above error when trying to access the DEVICES option. If I turn off the internet connection on the Kindle the DEVICES option works properly again thru the app. We have 2 Kindles which this issue occurs so it is not an issue with the Kindle.
I am using the Internet App on an iPhone.
Has anyone else had this issue with the TMobile Internet App?
I am doing the same for now. I hope they can figure it out! Thanks for making them aware of the issue. I just got the gateway and was confused why it happened til I saw this thread!
Thanks for the confirmation!
I can add to this that I have an older 7th Generation HD8 Kindle which does not cause this 500 error. Looks like the 10th generation model causes the error from my testing. Since this model started in 2020 I’m guessing we’ll be lucky to see a fix anytime soon.
I did contact support and it is suppose to be sent up the ladder to app development, but I’m not holding my breath. At present we switch off WIFI on these HD8 10th generation Kindle Fires to look at devices.
I have the Fire HD8 as well, and can confirm I can reproduce this and have the exact same error code 500 when it is connected to the gateway. The instant I disconnect it, the DEVICES would work. The gateway seems confused about the FIre HD8.
