Forum Discussion
High-Speed Internet Gateway will not lock to 5G speeds (5G21)
T-Mobile stop treating as if this is a phone. I have searched and searched and can not find answer.
I live in an area where 4G, 4G LTE, and 5G is available. However the 5G signal is weaker than the other, so the gateway goes to the strongest signal. Stronger is not the fastest. When I can get it to connect to 5G for moment the speed is 250 Mbps download; but what happens the signal competing with 4G which drops my connection to 50 Mbps. I have a 5G phone it connects with no problem in certain areas of my home.
What I need is the ability to only connect to 5G in the settings. Anyone have a solution until T-Mobile fixes this problem.
Should be easy fix to just say only connect to 5G, and based on some of the reviews I think this is more of a common problem than T-Mobile understands. Anyways, anyone else experiencing this issue and found a solution?
Phones and router may be using different APN's. Have seen people in the past were able to create a new profile on the Askey's that matched their phone's APN settings. Don't know if that is still an option or not though.
Home Internet is deprioritized on their networks, so it may still choke you down regardless... may actually be worse if it results in your packets getting held in queues longer.
On my 5G phone, is it utilizing B66 - labeled as LTE+5G, just did a speed check this morning. On this band, in the Cortland NY area, getting 291 Mbps down and 22.5 Mbps up. The 5G Home Internet Gateway keeps going to band B2 (700 Mhz), getting 58 Mbps down and 24 Mbps up. Not this is not terrible speed, but when you have speed that is 5 times this available and it is simple a software issue, very frustrating. This is particularly true for games today 100 GB or more is not uncommon.
Hello,
I’m new to T Mobile Home Internet (1 week), I do not have a 5G cell phone. I live in a large Los Angeles area with established 5G. I am getting 4 bars on my Gateway but am only receiving speeds in the morning around 100 and afternoon speeds are about 50. I believe, I am locked onto a 4LTE but am not sure. I can try to troubleshoot faster speeds and locking onto a 5G tower but I need to know what I am looking for. Doing a google search wasn't that helpful. There is Cell Tower Metrics on my Cell using the T Mobile Home Internet App. In the App I can see information regarding the cell tower that my Gateway is using.
Can someone tell me what I look for to tell if I am on a 4G Tower or 5G Tower? Do I look at the “Band” in the cell tower metrics? What Bands are 5G? Currently my Band says “B66” is this 5G?
Please Advise.
Bob
Same issue. I have a ticket open for over a month with their engineers. No resolution. Still waiting for them to call. I was promised a return call the last 4 times I called in.
Only been a couple of days but this is so aggravating, I want to like this solution but only if I can keep it connected to 5G. I am concerned this is going to be like T-Mobile previous solutions and never gets the firmware needed to make it successful. Any thoughts from anyone?
