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Getting the right location on my Gateway
I have had T-Mobile internet for almost a year, and while I have no complaints about the service, I’ve been trying to have the location changed. Whenever I do a Google search, it shows my location in...
I’m far from an expert on this, but it’s a problem with the websites using your IP address to determine your location. This is standard practice, but I believe far from ideal and one that the industry will eventually have to move away from. T-Mobile’s IP addresses have proven to not be very accurate for this purpose. I don’t know if it’s just that they have a limited number of addresses to utilize or if it’s some other issue with their use of dynamic addresses.
You can probably search the site for “dynamic IP address” or “static IP address” and get some suggestions. There might be a couple of options both of which have an added cost. First might be using a VPN service. Second would be signing up for a business account with T-Mobile and paying for a static address. You can also try rebooting your gateway to see if it assigns you an IP address that’s closer to your location, but I imagine you’ve already done this plenty of times over the last year.
This is from the T-Mobile FAQ section regarding moving.
Can I use the device elsewhere, like my vacation home?
No. The T-Mobile 5G Gateway is specific to your eligible address, so you can't move it from one location to another. This helps us assure that the place of use meets our network standards to provide you and others with a high quality of service.
-Per the T-Mobile Home Internet FAQ
I'd return the gateway and make them give you a new one that is not located at your old address.
