Anyone else wake up to a Red Battery Light on their LTE Home Internet Gateway this morning 11/21/21?

Thank you all for these updates.  It is SO helpful.  I had spent 3 hours trying to figure it out.  Forget about customer service.

kennyc wrote:

Woke up to a Red Battery Light on my 4G Home Internet Gateway. It has worked fine for almost a year now. I understand there was a software update last night and can’t help but thing they are related.

 

Anyone else?

Same here.  Started this morning.  Annoying.  I reset it.  My head was spinning.

Appreciate folks posting here. It was driving me up the wall seeing the battery light show yellow for the first time ever after a solid year of use. Made me think I was having house-wide power/electricity issues! I'm very bummed with TMO's communication and support behind this home internet product. Hoping they get performance and the battery back up and running soon. Thanks again, all.

Yeah, mine is 14443 Rev.5

Mine updated the firmware last night and now it won't get anything but 3G and maybe 1 bar at that. The battery on mine seems to be fine and I haven't noticed any other issues besides it being stuck on 3G. The firmware version on mine is now 14443

MichaelWi wrote:

Well it’s now going on a little over 2 days and the light is still out.

Yep….my light is out….came on briefly yesterday after I fiddled with it...plug/unplug battery...reset...etc…

am just going to standby to see if they update software soon…. at least the internet is working. :)

oh one other thing… even though the light is out...the status when logged in to admin settings shows battery at 100% now (yesterday it was at 0%).

Well it’s now going on a little over 2 days and the light is still out.

Agreed MichaelWi -- T-Mobile dropped the ball on this and they should have sent out an alert that the update process could affect the battery status light on the routers.  Put it this way -- I’m an old school tech guy with a lot of grey hairs on his head and I don’t need any more added due to a company not giving out sufficient warning about issues like this.  As well, T-Mobile should have warned users beforehand about the impending update -- even if it was being rolled out on a staggered basis. Finally, T-Mobile should have combined the warning with a facility to properly and efficiently report issues.  The only reason I did not immediately call support is because with T-Mobile it is abysmal.  Everything from long hours on hold, being transferred repeatedly, being bounced back and forth between countries while being transferred, being told that I needed to go to a local store when I didn’t need to, etc just doesn’t cut it with me. Particularly when it things turned out to be a simple issue which in some cases I wound up resolving myself.

I hope it’s true, would like to see the light come back on...and I agree with kennyc I have spent over 40 years writing software and if my update is going to cause a glitch, I alert my end-users.  They’re good about sending us promotional nonsense, how about sending alerts.

TimothyH wrote:

Ok I talked to tech support and they are updating the firmware on the modems and when they do that  they will disable the battery.  She stated that once the firmware is updated it will in able the battery again 

Thanks for that. I’m hoping it happens soon.  There’s really no excuse for a rollout error like this! I spent my career writing software, you just don’t let this sort of thing happen! Period!