Forum Discussion

Brown77's avatar
Brown77
Network Novice
4 years ago

tracker keeps saying onboarding

Sync up tracker won't do anything but say onboarding. Had for three weeks and this is all it does.

  • Oh, that’s rough. There’s a couple things you can try. I’d make sure that your SIM matches the one we have on file. You could also try toggling the device by unpairing then pairing it again. If you try a soft reset and the issue continues, contact our Tech Care team so they can file a Trouble Ticket for you and get this resolved. 

  • Rooster51's avatar
    Rooster51
    Network Novice

    My tracker is now online and working properly though the app shows a pop up saying it's not onboard...

  • HeavenM's avatar
    HeavenM
    Community Manager
    Rooster51 wrote:

    My tracker is now online and working properly though the app shows a pop up saying it's not onboard...

    Hey Rooster51, Did you attempt the steps that were suggested by tmo_mike_c? If you have already done those, I would follow his other recommendation and call in so you can further discuss the issue with our tech support. Contact Us

  • i have had mine i guess a year, 

    and now i found out it never was working properly. it was always tracking my phone or my tablet

    of which i had them in my possion pretty much 100% of the time.

     

    mine is saying onboarding

    i went to tmobile 

    and called it seems no one can know how to fix it.

    and they are saying being i had it a year.  

    i am out of luck

    though the advisers  at tmobile did see that it was never on the system 

    never ever not even once since i ever owned it.