Forum Discussion

spiffykyle's avatar
spiffykyle
Network Novice
3 years ago

SyncUP kids watch won't accept incoming calls

Got the watch and set up the app and everything is working great. We added contacts and started testing it out. If a contact is designated as a "guardian" they can call the watch, but if a contact is designated as a "friend" then calling the watch gives an error message saying the number doesn't exist. Texting works just fine, and the watch can call out to any of the contacts, the only issue is with incoming calls from "friends". 

  • HAguirre's avatar
    HAguirre
    T-Mobile Employee

    Are you currently using an iPhone or Android device? Please email our team at skw-feedback@t-mobile.com. 

  • spiffykyle's avatar
    spiffykyle
    Network Novice

    The “Report Issues” option doesn’t work. I tap on it an nothing happens. Everything else on that pages works except for the “report issues” option…hence I am posting here.

  • HAguirre's avatar
    HAguirre
    T-Mobile Employee

    I recommend that you send an InstaBug report to that the product team can review the issue you are experiencing. To file an InstaBug report, just open your SyncUP KIDS app and shake your smartphone. Otherwise, open the SyncUP KIDS app and and tap the setting icon (gear icon) on the bottom right, then tap on “Report issues”.