User Profile
HAguirre
Roaming Rookie
Joined 7 years ago
User Widgets
Contributions
Re: TMobile Tuesdays Eligibility
kpkuipers4845 wrote: I have 5 lines with 1 being home internet. Each line has always been eligible for their own T-Mobile Tuesday deals prior to T-Life. Currently that is still the same with the exception of the home internet number. When I logout/login specifying the home internet number it acts as if I logged back in using my mobile phone number showing offers already being redeemed. There is nothing in the T-Life app to show which number is currently being utilized. CSR was helpful and provided additional redemption codes for items I was interested in and asked that I wait to see if the issue gets resolved by next Tuesday being that it's a new app. If not call back and they will repeat providing codes as required until it is fixed. Does the HSI line have itsown TMO ID? Also, the email address will have to be different email addresses for each of your lines.9Views0likes0CommentsRe: TMobile Tuesdays Eligibility
Does everyone on the account have their own TMO id? T-Mobile Tuesdays used to verify with just the phone number and a One Time Pin, however, now you sign in using your TMO ID. I have a couple of questions: Each line is signing in with their own TMO ID, and the line is not registered as a child line on My.T-Mobile.com? Are you both on WI-FI when you notice the deal shows redeemed? Are you noticing the deal shows redeemed after logging in with your TMOID or before logging in with your TMOID? Thanks!45Views0likes0CommentsRe: SyncUp Watch Showing Offline
Please check that the watch is not in Airplane mode and has a connection to the T-Mobile network. Airplane mode can only be enabled/disabled through the watch settings. If you continue having issues, fila an InsaBug report by opening the SyncUP KIDS app and shaking your smartphone.156Views0likes0CommentsRe: SyncUP kids watch won't accept incoming calls
I recommend that you send an InstaBug report to that the product team can review the issue you are experiencing. To file an InstaBug report, just open your SyncUP KIDS app and shake your smartphone. Otherwise, open the SyncUP KIDS app and and tap the setting icon (gear icon) on the bottom right, then tap on “Report issues”.20Views0likes0Comments