Forum Discussion
T-Mobile Internet - $200 Pre-Paid Mastercard - STILL WAITING
I switched to T-Mobile Internet over 3 months ago. The $200 Pre-paid Mastercard within 10 weeks was an incentive that led to me making this choice. It has been 12 weeks and I have not heard a thing....
4 months of waiting. I finally called in with my tracking #. 3 department transfers and no one has a clue. The rebate department is asking me what promo I'm referring to when I tell them it's for the $200 home internet rebate. They don't see it and seem confused. Elevated the call transfer to the care dept and they have no clue. They then said that I needed the home interenet and a voice line for the $200. That's bs and isn't what was advertised at signup. Total incompetence from this company. I'm definitely cancelling. I wonder if this company makes the process so difficult to avoid honoring their end of this contract.
So, apparently the card can only be used to pay for T-Mobile stuff. I had to go back into the store to get my card number, then I used it to pay my existing bill. That was not at all clear to me when I signed up for the promotion. The only good part of this is that the rep at the store knew all about this and walked me through the ridiculously complicated process of obtaining the card #. Soooo, I did eventually get the $200 but, really, it was just a bothersome way to claim a discount in T-Mobile services. I don’t think they are incompetent - they designed this promotion this was on purpose - but I do wonder about their honesty.
