Switching from Verizon to TMobile was a terrible decision! DO NOT SWITCH!!!!

After 20 years with Verizon wireless I moved to T-Mobile.  Bait and switch is an understatement i was quoted $118 for a promotion once I agreed and esigned the documents and switched over my 4 lines my bill went to $220 a month because I no longer qualified for the promotion.  After several calls mostly international I was told that I should have read the small print and the iphone 12 which were 5 years old needed to be in pristine condition... Both phones were used by my college age sons and both phones were working but far from pristine.  When I received the first bill it was double $225 I was told that the bill would be reduced once the promotion kicked in.... Second bill still over $200 this time I was told the phones did not qualify and that they would look for a new promotion to make my bill more reasonable.  The T-Mobile manager told me no problem he would take care of it I would need to go to a T-Mobile store and exchange the iPhone 16 for an iphone16e and my bill would be reduced to $156 a month.  When we went to the store, they told us that information is incorrect you do not qualify for that promotion but you bill is qualified for a promotion that would make the bill $171.  Third bill came in at $225 so I am frustrated and confused and was totally taken advantage of, if you are reading this do not switch stay with VERIZON WIRELESS they are more expensive (slightly) but at least they are honest, and customer service does care about the customer.