Forum Discussion
T-mobile bricked my home internet gateway, then UPS lost the return, now T-mobile is charging me $236 for it
I was one of the 34,000 Tmobile home internet customers who had their Gateways bricked by an over the air update. I did nothing to bring this upon myself, 100% T-mobile’s fault. I followed T-mob...
Based on the UPS tracking data that shows T-Mobile received the device, the ball is in their court. I suspect that if you escalate your case and ask for a manager, they will see that they dropped the ball and eliminate the charge.
Good luck!
