Prepaid $200 VISA is a joke

I too would join in a class action suit.  Switched to t-mobile internet, promotion for $200 prepaid card was offerred in Oct 2024.  After multiple calls to customer service, no response on when the card if it even exists will arrive.  It's been over 60 days.  This needs to be on social media and in the news because they have no problem collecting my monthly payment, but obviously an issue with integrity.