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twauson3's avatar
twauson3
Network Novice
2 years ago
Solved

Inaccurate description - wifi calling benefit

Benefit Details

 

Wi-Fi calling

 
 
With Wi-Fi Calling, you can make and receive calls and messages over Wi-Fi, just as if you were on the network. This is particularly helpful in areas where the cellular signal is weak or nonexistent (basements, rural areas, etc.), but there is a strong and reliable Wi-Fi signal. Wi-Fi Calling also lets you to call the U.S. from anywhere in the world for free! And T-Mobile phones have Wi-Fi Calling built right in.
 
PLease exp[lain this...I was in the Philippines and used wifi calling. I was charged 25 cents per minutes. I ended up with an added $60 to my bill. This is false advertising on your website. I have been with TMobile for a while now and this is as problem for me. False adsvertising!
 
  • tidbits's avatar
    tidbits
    2 years ago
    twauson3 wrote:

    Benefit Details

     

    Wi-Fi calling

     
     
    With Wi-Fi Calling, you can make and receive calls and messages over Wi-Fi, just as if you were on the network. This is particularly helpful in areas where the cellular signal is weak or nonexistent (basements, rural areas, etc.), but there is a strong and reliable Wi-Fi signal. Wi-Fi Calling also lets you to call the U.S. from anywhere in the world for free! And T-Mobile phones have Wi-Fi Calling built right in.
     
    PLease exp[lain this...I was in the Philippines and used wifi calling. I was charged 25 cents per minutes. I ended up with an added $60 to my bill. This is false advertising on your website. I have been with TMobile for a while now and this is as problem for me. False adsvertising!
     

    Did you call the US or did you call someone in the philipines?

    It specifically says “Wi-Fi Calling also lets you to call the U.S. from anywhere in the world for free” So unless you calling the US then there will be a charge.

  • tidbits's avatar
    tidbits
    Spectrum Specialist
    2 years ago
    twauson3 wrote:

    Benefit Details

     

    Wi-Fi calling

     
     
    With Wi-Fi Calling, you can make and receive calls and messages over Wi-Fi, just as if you were on the network. This is particularly helpful in areas where the cellular signal is weak or nonexistent (basements, rural areas, etc.), but there is a strong and reliable Wi-Fi signal. Wi-Fi Calling also lets you to call the U.S. from anywhere in the world for free! And T-Mobile phones have Wi-Fi Calling built right in.
     
    PLease exp[lain this...I was in the Philippines and used wifi calling. I was charged 25 cents per minutes. I ended up with an added $60 to my bill. This is false advertising on your website. I have been with TMobile for a while now and this is as problem for me. False adsvertising!
     

    Did you call the US or did you call someone in the philipines?

    It specifically says “Wi-Fi Calling also lets you to call the U.S. from anywhere in the world for free” So unless you calling the US then there will be a charge.