Forum Discussion

MamaJohn's avatar
MamaJohn
Transmission Trainee
2 years ago

Tmibile Home Internet password

I cannot access my Tmobile internet app because it no longer recognizes my password. My smart TV lists my Tmobile wi-fi, but will not accept the password, either. Other devices are on the same wi-fi ...
MamaJohn's avatar
MamaJohn
Transmission Trainee
2 years ago

@copz1998 You said, “if you reset your gateway the devices on your network will disconnect and then reconnect once the gateway reboots.” Questions:

  1. It has been working for the past year on my Samsung TV, but suddenly it asks for the password, which won’t work anymore. Why?
  2. Why do I want to reset the gateway, if it is working on my devices?
  3. Will my other devices automatically reconnect, or will I have to enter the password again for each?
  4. I am resisting the reset, because logging into the app seems to be the main issue. I had to log into the app before I could set anything up in the beginning.