Forum Discussion

Dhammie's avatar
Dhammie
Roaming Rookie
2 years ago
Solved

5G Home Internet

I just received my gateway KVD21 (switching from Verizon 5G) and while I am able to connect my devices (phones, laptop, DirecTV Genie 2), I am unable to get the apps (Netflix, Paramount+, Prime, etc....
  • copz1998's avatar
    copz1998
    2 years ago

    @Dhammie it appears you have performed all of the standard preventative maintenance. I would start calling Direct TV customer support and describe your symptoms. Especially since other devices can connect to the T-Mobile gateway and get internet access, the bottleneck seems to be Direct TV.

    Let us know what happens.  

Dhammie's avatar
Dhammie
Roaming Rookie
2 years ago

I was confused as well...I recommend contacting T-Mobile customer support who solved my issue