MyQ (Chamberlain) garage door and Gateway 5G router not compatible

If you are having this issue save your self the time and trouble follow these steps. Hold the rectangle in the middle of the arrows for 10 seconds. Press and release the yellow button 3 times. Go to your phone WiFi settings and connect to your MyQ network. Once connected click to go into the settings of that network and turn off limit IP tracking. Then go to the MyQ website http://setup.myqdevice.com and select start select your normal WiFi network and enter your password. You should then hear a series of beeps and it should connect and should show up on your app. 

I think you could get it going with the second network with different security settings than the first network.  I understand that is more than you want to tackle by yourself.  Please ask a tech-savvy friend to help you; follow the instructions in my post on page 1 of this thread (the last post on page 1).  That is Step 1.  Then, Step 2 will be getting the home security and/or garage door opener connected.  I can’t help with that.

The alternative is to try another internet provider.  

Good luck.  

No  it didn't work with the first or 2nd router and Vivint is telling me Tmobile internet doesn't work with Vivint home security.

I’m sorry.  Unfortunately, I have never heard of a T-Mobile tech going to a home.  You might ask a tech-savvy neighbor or friend to help.

Just tell me, did it work before, with the first T-Mobile Home Internet gateway? 

Now I am so confused. Tmobile should send a tech to do all this before I cancel the Tmobile internet service.

@fitisit2012  If I understand correctly, your home security system was working with the first gateway.  So the technician should not have said “nobody has T-Mobile internet” or that Vivint doesn’t work with T-Mobile internet.  Do you remember if the first gateway had more than one Wi-Fi network? They come with one, but more can be added.  Many people have added a second network to handle garage door openers, printers, older computers, etc.  Your first gateway might have had that, and now your Vivint system can’t find it because it doesn’t exist (yet) on the replacement gateway.  Please read the instructions for creating a second network in my post which is the last one on Page 1.  Do you remember if you or someone else did that before?  Do you know the SSID (network name) and password that the system was using?  If you can remember, make a new network on the new gateway with the same SSID and password as before.  If you can’t remember, you should go through these steps -- but you will also need to connect the security system to the new network.  You may have to have the technician return.  You might need to show him the T-Mobile Internet (or T Life) app on your phone.  Avoid changing any settings for the first network which I am assuming is working for other devices in your home.

My Gateway was working fine until I started getting poor signal In certain rooms in my home. Tmobile advised I needed a warranty exchange.  I exchanged my Gateway for an updated one and now home security isn't working. A Tecnician from my home security company came to troubleshoot and he said Tmobile internet does not work with Vivint.  He said nobody has Tmobile internet.  I can't open and close my garage door or check my home security cameras on my smart phone or the panel.  Any advise for this non-tech savvy person?

@Frankie142622 

You could try setting up your Orbi extenders as you had them before.  I’m not too familiar with them, but I assume one part connects via ethernet cable to the gateway.  

Here are more detailed instructions for adding a second network to your Gateway.  (Not using Orbi).  These instructions are for the T-Mobile Internet app, but are about the same on the T Life app.

You can have several Wi-Fi networks on the gateway.  You want to leave the default network alone (2.4 & 5 GHz; WPA2/WPA3 security) and add a second, dedicated 2.4 GHz network.  

Add the second network with the + sign at the bottom of the Network tab in the T-Mobile Internet app on your phone.  For this new network, set the band to 2.4 GHz and set the WPA version to WPA/WPA2.  Try connecting your MyQ, etc. to this second network.  Use the original default network for your other devices, as much as possible.

Here are the T-Mobile support instructions for how to add the second network with the Home Internet app.

Android  How to create additional Wi-Fi networks | T-Mobile Internet app | Android | T-Mobile Support

iOS  How to create additional Wi-Fi networks | T-Mobile Internet app | iOS | T-Mobile Support

Skeet22 wrote:

The New Tmobile router model #5688w solves this. Tmobile will upgrade your old one at no charge

How so? I have model #5688w. I connected all the streaming services with no issues. However, MyQ, Ring, LOCKLY won’t connect. I forgot that even my Shark iBot vacuum won’t either. 

I have not, but I’m not sure I’m savvy enough. I do have Orbi extenders that I use to use with xfinity before their speeds or signal strength no longer needed it.