Forum Discussion
Home internet service is not reliable. What are my solutions? Family has terminally ill member who has online doctor visits.
I’ve had the home internet service since end of last year. It has been progressively getting worse. I’m unable to connect during the day during the most important times when family member needs to be...
@noetic while reviewing a few other sections of the community forms with similar complaints, I came across this one:
https://community.t-mobile.com/tv-home-internet-7/why-is-my-internet-getting-worse-every-day-46483A few thoughts:
- has anything in your geographical area changed? A new building, trees, etc. that could block your signal?
- Did you use the Placement Assistant (located on the front of your Home Screen for the T-Mobile Internet app? This can be very helpful for you to place your gateway in the optimum location in your home for the best signal.
- The above mentioned forum suggests to power down the gateway, remove and reinstall the SIM card, to clear memory and re-establish a good connection with your cell tower.
Let us know how this works.
