Home address doesn’t qualify TMHI

This is weird. It’s been over a year since I signed up for TMHI when they emailed me about my address being supported. It’s been running great, but when the new TLife App location address was blank i plugged in my address. Then it tells me my location is not supported and my service may be an issue! Huh? TMHI is the one that said it was and I’m a customer over a year now. What’s going on?