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PS56k's avatar
PS56k
Roaming Rookie
23 days ago

Had to replace silver gateway

I’ve had the original silver “coffee can” T-Mobile 5G home internet gateway for 2 years.  Recently, most of the smart devices at home went offline.  Tried rebooting and even factory reset on the gateway- nope. 

Well… since nothing was working except iPhones iPad & laptop - no Roku, thermostat, cameras, garage door, smart plugs and lights… went to T-Mobile store to swap - they didn’t have any older models.  They didn’t know who had what at any other stores.  

So, I started calling each T-Mobile store - found a TM Store that had the refurb black model as all older gateways are being phased out of inventory.  

  • Picked it up and was driving home when it hit me … what was wrong - only our iPhones IPad and Windows laptop worked, all other devices could no longer connect or even SEE the gateway.  It must be the 2.4 radio went bad. EUREKA - All these devices only use 2.4 but our iPhone can do 2.4 or 5.0 - 

Plugged new gateway in, power up and changed SSID to match old settings - and bingo - all devices back online … WOW -

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