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Really Upset with T-Mobile
I went to T-Mobile store in West Lafayette, Indiana to purchase a new phone. I am 77 years old. Joe, the manager was my contact person and I purchased a new phone. That is all I wanted. He said he had a good deal for me. I could get 2 apple watches for the price one. Told him I didn't need 1 let alone 2. He is quite the con man. He told me I was only charged 2 installation fees (if that is what it is called)! I just checked my Visa bill and I have a total of $366.07 charged. He gave me 2 trackers, which I know nothing about and he said that didn't cost me anything; On my bill I have 2 charges of $58.45 which is the cost of the trackers. I feel like I was horribly taken advantage of. I only went in there for a phone. And every time I went in to get some resolution, I had to wait on him. The last6 visit I waited an hour. He does not own a car apparently and could not find a ride that day. This is very unprofessional. I have 2 phones and Internet with T-Mobile but am seriously considering changing. When a senior citizen comes in for the purpose of getting a new phone, your personnel should not hoodwink them. I am not technically smart so feel really like I was totally violated!!!
Bait and switch
We went to our local T-Mobile store to check on the "$1000 rebate on S25". We were on a $120 a month for four lines plan, and were told it didn't qualify. As we were leaving an employee told us that he "found a plan that works"-the Go G5 55 plan for $120 for four lines (my wife and I are over 55 so we qualified). He also promised that it qualified for the $1000 per phone discount. It required sending in the phones by 3/3/25. My wife wanted to wait for the bill to be certain, but that would mean we lost the discount, so we sent them. We received the first bill today and it's for $180 a month, only $500 rebate per phone (nothing to do with quality of the returns-they are prefect but still being examined). This plan only qualifies for half. We were also offered the "Go G5 Plus 55" for $220 a month for $1000 a phone, both "offers" FAR more than the originally stated contract. We even had it "guaranteed" a second time after my wife got paranoid and called T-Mobile's customer service and "Adrian" told us that the plan MIGHT not qualify, so he suggested we return to the store. We did so, and the employee "went in the back room to talk to his regional manager" for about 20 minutes, then came out and ASSURED us that the plan DID qualify, was $120 A MONTH and $1000 rebate per phone. This is a PURE "bait and switch". We can't just go back to our old plan because now our phones are gone and T-Mobile refuses to return them. We are now stuck paying about $100 more a month when we NEVER would have upgraded the phones under that set of circumstances. As far as I can tell, this violates the Federal FTC Act as well as three CA laws: The FTC has issued a Notice that it has determined that bait and switch sales practices are unfair or deceptive trade practices, and violate the FTC Act. CA state Business and Professions Code (B&P) Section 17500: This section prohibits unfair, deceptive, or fraudulent business practices, which includes bait-and-switch tactics. California Code of Regulations, Title 4, Division 3, Article 10, False or Misleading Advertising: This section specifically addresses bait-and-switch advertising. Cal. Code Regs. . 4, § 1304.1 - Bait and Switch Advertising: This regulation outlines the specifics of unlawful bait-and-switch practices. T-Mobile REFUSED to escalate me to a manager and only gave me a PO box for their legal department. This is a HORRIBLE way to do business. it is illegal, likely criminal, and you have pissed me off enough that I now have reported it to the FTC, the FCC, and the CA State AG's office. I also know several DDAs at the Alameda County DA's office who are being consulted.5G Gateway intermittent outage
Should any representative see this , this is a formal complaint about continual disruptions of service and continued rebooting and reconnecting of devices. I've already replaced one gateway and just months into service I am having the same issues. I'm wondering if you , any of you who represent T-Mobile , understand the frustration and annoyance with having not only continual interrupts of service , but having to go though the process of reconnection time after time after time minutes apart from each other. One selling point was being located within less than 50 yards of your cell tower. For a company that claims to be the world leader in cell communications , I expect better. Perhaps less dollars spent on advertising and more on technological advanced and upkeep is due? Signed - A becoming less enthusiastic consumerNeed some help regarding with a iPhone 13 signal constantly disappearing from time to time
Been experiencing this since Sunday in when from time to time my signal keeps suddenly dropping off to "no service" without any notice, I even tried to reset my network settings after I basically had to restart my phone to get the signal I needed but it's still doing the same thing.
Stop using 1112 as the customer survey text sender
T-Mobile customer survey texts are sent from 1112. This is recognized as one of several emergency numbers by Samsung phones (I do not know whether this is also an issue on other handset makers). The result of this is that the phone thinks the user is making an emergency communication and subsequently unblocks all blocked numbers temporarily. 2 hours at a a time. Resetting each time a reply is sent.
40 Day Waiting Period
I signed up for T-Mobile on April 8th got an iPhone and watch. I called today to buy phone and watch outright and have them unlocked. I was told they couldn’t unlock until 40 days. Why?? I was also told after that I could not claim buyers remorse. I never said anything about that. I need to cut my loss and get away from this company. Anyone else hear about this 40 day waiting period?I payed to activate 2 lines
i paid the 90/month for the two lines and they added an extra one which led to my phones being suspended two days after said payment. I’m literally so frustrated because i keep getting on the phone with them and even when in the store and they’re just asking me to spend more money on an EEROR THEY MADE. I HATE TGIS COMPANY AND JUST WANT MY MONEY BACK SO I CAN SWITCH.
No heart company?
I and my wife are 79 years old and living off of social security. In addition, I am physically handicapped and my wife is a believer-in-people but not very smart or cautious. In December, she went to Walmart and talked to the T-Mobile department there and she was told that she could get a better phone without any cost and she bought into it. She had a Samsung Galaxy 15 phone, which she turned in and got a Motorola in the exchange. The Motorola is a piece of s*** phone (compared with the Samsung) and my wife had a lot of problems with it and decided to return it and get the Samsung back. She was told she could not get her phone back. I then gt involved and made a lot of phone calls during the next 2 weeks and in January, I found another special where she could get another Samsung Galaxy A15 at no cost and we took that deal. My wife went to a T-Mobile store (not at Walmart) and talked to a supervisor there to get her Samsung working well. She asked the Supervisor about the Motorola (and what to do about it) ad he said "give it or throw it away". Now 5 months later, I have moved to another company that has offered us a deal at 50% less per month and we moved. I was told that to move, I had to pay off what was still owed on the Samsung phone (due to the fact it was a 1-year deal) and I paid for that ($75). Nonetheless, I was also told that I would have to ultimately pay for the Motorola phone as well and that would be $140 more. I called customer service and ultimately talked to a supervisor that gave me all the "legal" mumbo jumbo, which meant that my wife was responsible for this and that there was nothing they could do. To begin with, my wife was "scammed" into getting a worse phone and she suffered greatly for 2 weeks. She was then told by a T-Mobile supervisor that she could do whatever she wanted with the Motorola as it was hers and free. The Motorola has not been used at all since January and doesn't eve have a line to it. I begged the supervisor to make an exception as the $140 means nothing to the company, but to us it means food for 2 weeks. The T-Mobile supervisor said "Your wife's fault, live with it" T-Mobile shows no heart at all. I am glad I left but I still have the problem of how to pay for something I have no use for, is costing us money we don't have, and was originally sold to my wife by lying to her.
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