Forum Discussion
5g gateway constant reboot issues and T-mobile STILL hasn't sent me another one!
It’s been well over 2 weeks since I requested another gateway to replace the one I have that is constantly rebooting. My local store told me to kick rocks and the online/phone support team assured me they’d get another one sent out and allegedlly confirmed my shipping address over the phone… but nothing.. meanwhile the thing hasn’t magically fixed itself. I’ve got it sitting on top of a fan which helps some, but it’s still rebooting at least 5 times and hour.. please someone at T-mobile look into this.. this is maddening! (just in the time to type this is restarted)
copz1998 wrote:
@NorthMissUser your situation sounds frustrating. Have you tried to do the self-problem solving approach? If not, try to reset the gateway to factory specs and use the T-Mobile Internet app to re-setup the gateway. You can use the link below and scroll to page 18. Then, use the Placement Assistant to place your gateway in the most ideal location between your gateway and your cell tower.
I hope this helps.
Yes to all of this.. and then some. (I had thought it could be some sort of signal issue making it restart to acquire a better signal, but even with “excellent” it still restarts. Second thought was overheating, thus it’s sitting on top of a filter fan at the moment) I strongly think it’s just junk hardware. My local store QUICKLY shut down my attempt to swap with them or have them do anything with it, so I get the impression they’ve had enough complaints about them so they’re now hostile when an existing customer has issues. Chatted and called support and after reading online, apparently they get good points if the customers don’t call back for so many days, so they (looks like) lied to me to get me to not call back in, even going so far as to “take my address”. So at the moment I’m a little upset with the service I’m getting.
Thanks for your suggestion though.
@NorthMissUser your situation sounds frustrating. Have you tried to do the self-problem solving approach? If not, try to reset the gateway to factory specs and use the T-Mobile Internet app to re-setup the gateway. You can use the link below and scroll to page 18. Then, use the Placement Assistant to place your gateway in the most ideal location between your gateway and your cell tower.
I hope this helps.
