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NorthMissUser
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Re: 5g gateway constant reboot issues and T-mobile STILL hasn't sent me another one!
copz1998 wrote: @NorthMissUseryour situation sounds frustrating. Have you tried to do the self-problem solving approach? If not, try to reset the gateway to factory specs and use the T-Mobile Internet app to re-setup the gateway. You can use the link below and scroll to page 18. Then, use the Placement Assistant to place your gateway in the most ideal location between your gateway and your cell tower. https://www.t-mobile.com/support/public-files/attachments/T-Mobile%20KVD21%20User%20Guide%20-%20English.pdf I hope this helps. Yes to all of this.. and then some. (I had thought it could be some sort of signal issue making it restart to acquire a better signal, but even with “excellent” it still restarts. Second thought was overheating, thus it’s sitting on top of a filter fan at the moment) I strongly think it’s just junk hardware. My local store QUICKLY shut down my attempt to swap with them or have them do anything with it, so I get the impression they’ve had enough complaints about them so they’re now hostile when an existing customer has issues. Chatted and called support and after reading online, apparently they get good points if the customers don’t call back for so many days, so they (looks like) lied to me to get me to not call back in, even going so far as to “take my address”. So at the moment I’m a little upset with the service I’m getting. Thanks for your suggestion though.25Views3likes0Comments5g gateway constant reboot issues and T-mobile STILL hasn't sent me another one!
It’s been well over 2 weeks since I requested another gateway to replace the one I have that is constantly rebooting. My local store told me to kick rocks and the online/phone support team assured me they’d get another one sent out andallegedlly confirmed my shipping address over the phone…but nothing.. meanwhile the thinghasn’t magically fixed itself. I’ve got it sitting on top of a fan which helps some, but it’s still rebooting at least 5 times and hour.. please someone at T-mobile look into this.. this is maddening! (just in the time to type this is restarted)3KViews0likes11CommentsRe: Home internet modem keeps powering down and restarting
Same issue.. modem worked fine for a little over two months. Now restarts every 5 minutes or less disrupting service for about 3 minutes each time.. forget about using any streaming services…. local store (Collierville, TN) told me to kick rocks when I asked if I could exchange the gateway, sim, or power adapter. Said had to deal with corporate for all issues. I contacted support to request a replacement and was told they would call me in some days about sending one out…(why not order it then?)…I googled and saw that support is apparently encouraged to delay customers from calling backto protect the support staffs’ performance stats… so I’m doubtful I’ll be getting a replacement modem.. meantime I’m basically without service.At this point I’m leaning towards canceling, then signing back up so I can get a fresh modem.. if I have issue with that I’ll dump tmobile phone/internet and take my business elsewhere. It’s nothing personal, I just need a service that works.. and I can’t wait forever to get bad hardware replaced.127Views1like0Comments