Forum Discussion

Andreybr01's avatar
Andreybr01
Network Novice
2 years ago

unlock device

hello, I bought the device from my hands in Russia, it turned out to be your sim lock, please remove it, there is no data from it, because the phone was bought from my hands, remove the lock
imei: 357341095093339

sn: Dnpxp0vzkxkq

there is no other way to contact you from my country

 

  • Andreybr01's avatar
    Andreybr01
    Network Novice

    and what do you suggest me to do, go to the usa and buy your sim card? I already bought the device from my hands, I didn’t know that it was connected to your network and I ask for an unlock! Either unlock my phone or refund me the money for the locked device and I will send it back to you!

  • syaoran's avatar
    syaoran
    Transmission Titan

    Return the device to the person who sold it to you and get your money back from them.

  • Andreybr01's avatar
    Andreybr01
    Network Novice

    if you find it i will be very happy , you can unlock it and solve the problem what should i do with the locked device

  • Andreybr01's avatar
    Andreybr01
    Network Novice

    if you do not unlock the brick in my hands, just threw away my money

  • Andreybr01's avatar
    Andreybr01
    Network Novice

    you have to understand the situation, another option is to go to court

  • syaoran's avatar
    syaoran
    Transmission Titan

    The SIM Unlock requirements are very straight forward and there are no exceptions.  You bought a device that was locked to a network that isn't the one you are using.  You didn't check to make sure the device was usable for your service before buying it.  That is on you.  Nothing you say or do is going to change that.  The device does not meet the SIM Unlock Policy requirements!

  • gramps28's avatar
    gramps28
    Router Royalty

    Do a Google search. We're not to tell you how to break the law.