Forum Discussion
afgq11111
2 years agoRoaming Rookie
Please unlock my phone,
I want to unlock my mobile phone. I recharge $100 and have been using it for nearly a month. I will go abroad soon. I need to use the local network. Please unlock my mobile phone as soon as possible....
cjake
2 years agoLTE Learner
Only the owner of a phone can request it to be unlocked. T-Mobile will not unlock the phone if I ask because the phone is not associated to my T-Mobile account. And, as I am not the owner of the phone I can’t provide proof that I purchased it legally.
Since you have another phone, you should use it to call T-Mobile to get your iPhone 8 Plus phone unlocked. You should not post IMEI numbers in a public forum.
You must be able to answer yes to all of these requirements before T-Mobile will unlock your phone.
Device eligibility is determined as follows:
- The device must be sold by T-Mobile.
- The device must not be reported as lost, stolen or blocked.
- The account associated with the device must be in good standing.
- The device must also satisfy all the Postpaid or Prepaid unlocking requirements outlined below.
Unlock eligibility for mobile devices on Postpaid plans
- The device must have been active on the T‑Mobile network for at least 40 days on the requesting line.
- If the device was financed or leased through T‑Mobile then all payments must be satisfied and the device must be paid in full.
- If the device is associated with a canceled account, then the account balance must be zero.
- T‑Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.
Unlock eligibility for mobile devices on Prepaid plans
- At least 365 days must have passed since the device was activated on the T Mobile network.
- If the device was activated less than 365 days ago, then the Prepaid account associated with the device must have had more than $100 in refills during that period for each line active on the account. In addition, more than 14 days must have passed since the device was purchased.
- No more than 2 mobile device unlocks have been complete per line of service in the last 12 months.
- T‑Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.
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