zip code

Hey there, We always want to make sure that the account details are accurate to avoid headaches. 

tmetivier wrote:

My internet devise has the wrong home zip code

 

@tmetivier Where are you seeing the zip code listed incorrectly? If it is the billing address, then that can be updated on My.T-Mobile.com. If it is in the T-Mobile Internet app, then it could be like Syaoran says and it is different because of the dynamic IP address. 

Diaz324 wrote:

Mine has two different spellings of my name, wrong zip code, have yet to ever receive the reset passcode, can’t EVER get into my account.

@Diaz324 Having this much mismatch is concerning for sure. Here on the Community, we have very limited account access. To make sure that all the ducks are in a row, I would encourage you to contact our support teams by giving us a call or sending us a direct message on Facebook. They can even file a quick ticket for MyT-Mobile registration issues to get you into the online account in a few minutes.