Forum Discussion
Unable to receive calls or texts from AT&T network customers
Have a number of phone on my plan, one of the phone numbers cannot receive calls from AT&T network cell phones (AT&T, Cricket, ..) Has been going on for a number of months.
Changed multiple phones (iPhone, Samsung, LG)
Changed service provider - Verizon to T-Mobile (both providers with same issue)
Changed SIMS (have to change sim when changing providers)
Verified not on any blocks
and have tried from many AT&T numbers.
Message received: “This phone number is currently not receiving calls at this time”
Recommendations? Many open support tickets with T-Mobile Support.
I am unable to receive calls from AT &T network
it is so frustrating dealing with T mobile
how can I solve this issue ?
They haven’t been helpful at allHi everybody,
I’m having this same issue, not receiving calls from ATT landline, was working fine and then no more. have been with T-mobile tech support for 2 days and ATT tech support trying to fix this issue. ATT tech support still working on the problem with no answer yet. They have case file open and also T-Mobile has a case file open on this problem. Try different ATT landline customers and same issue they can not complete the call with our 2 T-Mobile numbers. phone just rings forever with no messages.😥😤
Will update as soon this is corrected.
So...this turned out to be an AT&T account setting issue? To be clear, AT&T phone numbers can’t call a particular Tmobile number (yours) because of a setting on their AT&T accounts?
WEIRD! 🤤
Opened another AT&T case from an AT$T phone for not being able to call the T-Mobile number 713-###-####. The agent reset some items, that required rebooting the AT&T phone twice, after the 2nd restart - was able to call the t-mobile 713-###-#### number. The error message was Message 24 US01LV - which is an AT&T error message.
Looks like I need to get 16-20+ known AT&T customers to call support and reset something to allow calling that number.
I sincerely hope someone is able to figure out what is going on because that’s one the most convoluted tales of connection woes I’ve heard! 😲 I take it all that played out in the same general area?
Friday I was on a call with AT&T as they were researching what they are able to block. Aldous was kindly checking with his manager, and everything he had access to search. Per AL AT&T does not have the ability to block a phone number for their entire network. Can block for individual lines, but not for the network. 45 minutes into the call, I received the call back I requested for the T-Mobile Technical Expert - so I was on a AT&T phone (mom’s) with the AT&T rep, and on My T-Mobile phone with the T-Mobile rep. AT&T saying they can block a phone for the whole network, and T-Mobile saying we don’t see them trying to connect to the T-Mobile network.
And at the same time - my Brother on his AT&T phone trying to call my Wife’s T-Mobile phone, getting the message: “Not accepting calls at this time”, 30 seconds after my son one his T-Mobile phone talking to his mom on the T-Mobile not accepting calls from AT&T.
Very odd - though I did hear there have been issues with one network calling another network.Currently have a case open with AT&T and a case open with T-Mobile.
Perhaps AT&T has listed that number as dangerous or not allowed in some way.
I can see AT&T blocking a number from CALLING their network, but is it possible for them to BLOCK a number being called? Example - As a AT&T cell phone user, making a call from the AT&T phone to a number like 911 - AT&T can block that?
That phone number account has blocked either your phone # or a category your phone # falls into. OR that phone number is out of service for some reason.
If this happens for ALL AT&T numbers, your phone # has been blocked by AT&T (possibly as spam?).
. I'm an AT&T retiree with an AT&T land line as well as a T-Mobil cell line.
I noticed last week that I could no longer call my T-Mobil phone. All attempts to call my cell from AT&T were directed to an automatic AT&T recording saying" Call can't be completed, all lines busy, call back later"
After many attempts with AT&T repair service over multiple days, they admitted AT&T has a problem and "A tech is working on it."A week later the problem still exists. I have now discovered that this affects multiple AT&T offices and their switching centers. I have personally tested and it appears that AT&T office code 619-562 and well as 619-445 customers can't call T-Mobil numbers' and the call is routed to the all trunks busy recording.
I finally received a call from AT&T repair service center tech who disclosed it is a known wide area problem that they haven't been able to fix.
As a 30 year retired T&T tech myself I worked in their switching department as well as a technical manager in their data center dealing with central office software changes.. I suspect AT&T did some sort of software change recently which has resulted in this wide spread routing outage Possibly even T-Mobil is not fully aware. I did a GOOGLE search on this issue and found multiple similar examples such as this chat..
I currently have a T-Mobil case number as well as an AT&T case number but this looks like a bigger AT&T Network software trunk routing issue, possibly nationwide, but 1 week and no service restoration.
