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toolguy
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Re: Landline caller always gets busy signal when calling me.
Yesterday I was finally able to get to T-Mobil technical assistance an talked with a tech who understood the issue. He took a repair ticket for the issue and escalated the trouble to T-Mobil engineering for diagnosis. He indicated their engineering department had a method to send the trouble across to AT&T as an AT&T problem. I just got a call back from AT&T repair tech with an update. She said there is a known ongoing ATT outgoing trunk system outage to the T-Mobil cell system. The trouble is with AT&T and they have multiple reports which have been "lumped into a general trouble pool". At this time AT&T has been unable to trace the exact issue and she would only say for some reason all AT&T outgoing trunks to T-Mobil are constantly busy. She said there is no resolution date. From what I gathered from the conversation, it appears AT&T possibly has no idea on how to repair or possibly isn't of sufficient concern to AT&T. Go figure, thousands of T-Mobil customers can't be called by AT&T. . and who really knows how widespread this problem. I wonder why the TV news doesn't pick up this ongoing story.58Views0likes0CommentsRe: Unable to receive calls or texts from AT&T network customers
. I'm an AT&T retiree with an AT&T land line as well as a T-Mobil cell line. I noticed last week that I could no longer call my T-Mobil phone. All attempts to call my cell from AT&T were directed to an automatic AT&T recording saying" Call can't be completed, all lines busy, call back later" After many attempts with AT&T repair service over multiple days, they admitted AT&T has a problem and "A tech is working on it." A week later the problem still exists. I have now discovered that this affects multiple AT&T offices and their switching centers. I have personally tested and it appears that AT&T office code 619-562 and well as 619-445 customers can't call T-Mobil numbers' and the call is routed to the all trunks busy recording. I finally received a call from AT&T repair service center tech who disclosed it is a known wide area problem that they haven't been able to fix. As a 30 year retired T&T tech myself I worked in their switching department as well as a technical manager in their data center dealing with central office software changes.. I suspect AT&T did some sort of software change recently which has resulted in this wide spread routing outage Possibly even T-Mobil is not fully aware. I did a GOOGLE search on this issue and found multiple similar examples such as this chat.. I currently have a T-Mobil case number as well as an AT&T case number but this looks like a bigger AT&T Network software trunk routing issue, possibly nationwide, but 1 week and no service restoration.47Views0likes0CommentsRe: Landline caller always gets busy signal when calling me.
I've been having this problem in San Diego If an AT&T landline calls any of my T-Mobil numbers the caller immediately gets an AT&T recording saying "Call can't be completed, all lines busy, try again later" I know it's been going on for at least a week for my T-Mobil lines. I tried multiple times to report this to AT&T repair who finally called me back and said it is an AT&T network issue and they "have their tech working on it". They added it is a known network wide problem covering many area codes. They said it would be multiple days to correct, but reading the messages here it seems more like a long term AT&T issue with no resolution in sight. As a side note, I tried to report this to T-Mobil thru their tech help number. The person I talked with wouldn't take any kind of report or offer any assistance even when I mentioned potentially thousands of T-Mobil customers missing phone calls from their AT&T callers. Go Figure- where has customer service gone ??134Views0likes1Comment