Forum Discussion
Switched From Family Plan to Individual and now constant No Service
After 12 years with T-Mobile with Family Share account, I had to get my own individual account so I decided to stay with T-Mobile. It has been hell. So far I spent over 12 hours talking to tech sup...
Prism wrote:Never got a straight answer.
You probably never will. When you call … you get ‘Customer Care’ aka non technical, fishing for answers. You can get a different answer depending on who answers the phone. Advanced technical support is a ‘little’ better, and will do more than the ‘reboot your phone and I’ll send a network refresh’. Unfortunately, they’re still not very technical, and can ‘help’ identify poor/weak areas, but that’s about it.
