data is active, but slow as all hell
I use an android phone and For the past 2 to 3 days, my data has been so slow that I can't access downloads on certain apps. I don't what it is, but its getting annoying. Usually, I would just chalk it up to t mobile tower troubles. However, I've had a history of my data coverage being so trashy. And it's because of one thing that still don't freaking understand and that: the carrier hub application. Someone explain to what the hell it does and why does my service always get worse when is have to mess for an update or permission or whatever. I've been dealing with this carrier hub bull crap for a few good years using t mobile and it still gets on my nerves.
Text messages not sending and being received
Samsung Galaxy s24 Ultra here. Yesterday I started to have a problem sending and receiving text messages. I would send messages and they would go through hours later, same for receiving. This is happening with a known iPhone user and a known Android user. Any idea what the issue is?
I only get 2 or one bar of service
I only get 2 bars of service, and 2 bars is the highest it’ll go. I paid for another month not too long ago, and it still doesn’t go past 2. I’ve tried everything from restarting to re-inserting the sim card again. I really don’t want to think I paid $50 just for 1-2 bars. Is there anything else I can do to get my data to reach 4 bars again? My phone model is theiPhone XS Max.Is it possible that T-Mobile is finally getting more accurate on converage maps ?
Is it me …or does it appear like T-Mobile only updates their coverage maps with real dead zones when they have a mandate to …fix it ? For ~5 years, (TBH, since the old ‘verified coverage, as well as the ‘green’ maps), T-Mobile has stated - with the full fury of T-Mobile’s executive response team, office of executive management and people like John Saw/Neville Ray that ‘Our engineers have verified 5G and LTE extended range coverage’ at specific addresses, while showing it on their coverage maps and …stating that there are “No updates or enhancements” planned. Now, after more than a½of a decade and obtaining this in writing …T-Mobile now shows all of these areas as …“No Service”. The ‘Happy Hill’, ‘West Village’, and ‘Marine Terrace’ areas have not had service in +10 years. I’m not sure to be happy that T-Mobile is finally getting accurrate (which they have claimed they always have been) or that I’ve been gaslit for quite some time by their executives. I’m sure that there will be ‘some’ form of excuse.
T Home Internet Bad to Worse, now Gone
I've been with TMobile 15 years. Got Home Internet as soon as available.in my area. Not rural, but not urban here either. CSupport told me I can possibly connect to 4 towers with 5g from my location. My speeds have never been over 30 MPs, but ditching my cable company was huge, so I've suffered along. Speeds went down to 10 MPs last week and a ticket was filed. Back story… 3 months ago I had connection issues. But WOW! I was connecting to N41 band 5g and speeds over 100 MPs! Thus is it I thought. Well that connection was never stable. Dropped out every 15 min. Back to TM CService and got stability, @ 20-30 MPs back in the N71 band. It's coming...it's coming I kept telling myself. OK back to last week… CS explaining my slow speeds… this AM I had speeds below 6mps. I work from home. Can't connect to company servers… 2 hr. With CS. Just got a call back. T-M is no longer going to support Home Internet on 5g with thetowers I have been connecting to for the last 6 months! No notice no nothing. An entire work day plus time to get a new provider. My boss is “thrilled". Unacceptable service from the company I've reccomended to friend for years BECAUSE of customer service. It's been fun TMobile… hope you get your act togther. I'll be hoping I don't get the same person at the cable company I flameswhen I cancelled….
Bad coverage near my house and surrounding blocks
I have bad coverage/reception when I’m at home, and for several blocks near my house. I’ve spoken with several Tmobile reps, and they are unaware of any issue. They’ll usually take me through the reset network connection option, which doesn’t work. I have several friends that have Tmobile that have the same issue when at or near my house- using both 5g and 4g phones, apple, android, etc, Also having wifi on and off (wifi only calls are great- I have to turn cellular off to do it, and then turn wifi back on, so have to hang up the call and return it if talking to someone on a cellular call.The Tmobile coverage map shows that it’s supposed to have ultra 5g coverage in my area. The decline in connection in this area (several blocks of Sugarhouse/Salt Lake City, UT) seems like it’s been going on for at least 2 years. I haven’t been able to get anyone at Tmobile to recognize that it’s been an ongoing issue, so wondering if others might have it? Also wondering if it might have anything to do with shutting down Sprint Towers in this area, and/or perhaps construction in the area that is now blocking any towers to my area. Once I”m a couple blocks from home the cell reception is fine. Thanks for any help- or if you know anyone I can reach out to, as the troubleshooting option hasn’t worked- and hoping to find someone at Tmobile who might know about Towers/dead spots in this area. Thanks!
