Forum Discussion
Rotten Service
Since October, 2023, my internet service has been rotten. Games. Movies and shows are interrupted with pauses, disconnects and even some type of hacking. I complain and they tell me they are working on the tower. But it never gets fixed! My mgps usually is around 70 to 100. It has gone as low as 20. What this means is interference with everything. I live in Bradenton, Florida. Sadly, the only other companies to deal with are Spectrum and Frontier, two of the worst service-oriented companies in the nation. Frontier cheated my deceased mother out of $600+ dollars even after she passed away. T-Mobile used to be good. But now they join the rotten service community. Sad because I really liked them before.
PS: Normal mgps should be above 300.
I am a “whoever” who does not work for T-Mobile. I am just another customer.
I put quite a bit of thought into my “stupid response.” I was trying to offer help. It has nothing to do with how new or fast your toys are. Achieving good network performance sometimes takes some adjustments.
Every so often I get 20 Mpbs. I might notice less than HD quality on Netflix or a slow website load. Life goes on.
Since you only came here to complain, I will give just one more piece of advice: Go back to Spectrum.
Buh-bye.
what a stupid response from whoever. 70-100 mbps doesn't sound bad. Let's see, I watch a movie and it stops during the run 5-10 times. Or sometimes it disconnects. I play an Xbox game and there are pauses and jerks in the performance. My computer is slow and loses programs. when I type something, it doesn't register. And don't tell me its my computer. Its new and its fast. And don't tell me it's my TV. Got it for Christmas. And don't tell me its the Xbox. Got that at Christmas too. If I send emails with attachments, they get the email and no attachments. Only one thing left is your substandard service. I've been putting up with it for 5 months waiting for you to fix it. If 70 mbps is alright, try it at your house. Spectrum offers 300+ mbps and Frontier offers 500 mbps. Why are theirs so fast and yours is so slow? I’ll tell you. If you use a computer, Xbox, and stream tv you need at least 200 mbps. So don't send me your crap response that 70-100 sounds good. That is about as stupid as me trying to keep T-Mobile after being with you 30 years, probably longer than you have been alive. Remember, stupid is as stupid does. And dont send me any more stupid emails. I’ll find another service.
As for the above response 72-200 mbps sucks for multiple use. Multiple use is tv streaming, Xbox playing, computer use and phone use for one person. Read the above.
Your speeds of 70-100 Mbps don’t sound so bad to me, in general. The occasional 20 Mbps will temporarily reduce your streaming quality and you might notice a lag on your computer. What Wi-Fi speed do you measure with Speedtest on your phone, near the gateway? Have you tried relocating your gateway? Have you used Speedtest on your phone at various locations in your home? If you want helpful advice from other users here, post more details. In addition to what you have tried, you could say what kind of TV or streaming device you are using and what it says about your connection and speed. Do all streaming services have trouble, or just some of them?
Quoted from T-Mobile Home Internet FAQ:
“T-Mobile 5G Home Internet customers receive consistent broadband speeds and see typical download speeds between 72 – 245 Mbps, which is great speed for streaming video, surfing the web, working from home and most types of online gaming. 25% of our customers see speeds below and 25% see speeds above this range. T-Mobile 5G Home Internet is delivered via 5G cellular network and speeds vary due to factors affecting cellular networks.”
