Forum Discussion
Rotten Service
Since October, 2023, my internet service has been rotten. Games. Movies and shows are interrupted with pauses, disconnects and even some type of hacking. I complain and they tell me they are working ...
Your speeds of 70-100 Mbps don’t sound so bad to me, in general. The occasional 20 Mbps will temporarily reduce your streaming quality and you might notice a lag on your computer. What Wi-Fi speed do you measure with Speedtest on your phone, near the gateway? Have you tried relocating your gateway? Have you used Speedtest on your phone at various locations in your home? If you want helpful advice from other users here, post more details. In addition to what you have tried, you could say what kind of TV or streaming device you are using and what it says about your connection and speed. Do all streaming services have trouble, or just some of them?
Quoted from T-Mobile Home Internet FAQ:
“T-Mobile 5G Home Internet customers receive consistent broadband speeds and see typical download speeds between 72 – 245 Mbps, which is great speed for streaming video, surfing the web, working from home and most types of online gaming. 25% of our customers see speeds below and 25% see speeds above this range. T-Mobile 5G Home Internet is delivered via 5G cellular network and speeds vary due to factors affecting cellular networks.”
