Forum Discussion

jck9890's avatar
jck9890
Network Novice
10 months ago

No Connection needs reboot

I have had t-mobile home internet for almost a year and it has been great.  I constantly have 3 bars and it performs well.  However, about a month ago, at least 2 times per day the modem will say no connection and i’ve lost all internet connectivity.  when i reboot the modem, the connection is restored.  But then a few hours later it will happen again.  Obviously it is a problem with the modem and not the t-mobile towers or signal because upon reboot it works again.  Any suggestions?  Based on the app and the multiple reboots it seems the firmware is up to date.

  • What model of gateway do you have?  Some have had issues with overheating. I personally haven't had this issue, and ibhave the Arcadyan kv21

  • formercanuck's avatar
    formercanuck
    Spectrum Specialist

    What model of gateway do you have?  Some have had issues with overheating. I personally haven't had this issue, and ibhave the Arcadyan kv21

  • This has been happening to my cell phone for a week now. I won't be able to connect to Internet if I am off wifi. I just get exclamation point where my signal strength should be. I couldn't call a landline last night either. I have to restart my phone. Sometimes more than once and then it connects. This has been various places around city where I normally have signal. Not sure it is just their home Internet that is broken. 

  • Same here. Weak signal or no signal at any time of day. Reboot 2 or more times a day and restart my phone. Very disappointed. We switched from Verizon last fall and all was good until 2 months ago. Then service dropped dramatically.