Forum Discussion
New Phone not Connecting to T-mobile Network
Hello, I bought a new phone, the Kyocera 702KC. It is fully unlocked and when I popped my SIM in, it gave me a bar and I attempted to make a call, in the middle of the ringing, I got disconnec...
Naffanaffa wrote:
I bought it as T-mobile’s main band for LTE is 4, which the phone supports. SO it is supposed to work, right?
The phone also has to support T-Mobile’s VoLTE system which is not stated in the specs I saw. Unfortunately compatibility of BYODs is entirely the responsibility of the customer. Maybe if you could provide the FCC ID of the phone I could research it some more. The FCC ID is an alphanumeric code about 7-9 digits long like “R7BJ6U43”. It’s found either on a sticker or in the Govt Info page in Settings menu.
drnewcomb wrote:Naffanaffa wrote:Do you know any carrier I can use that is compatible with the phone’s 4g?
In the USA? No. It’s not on AT&T’s whitelist, so they won’t allow it. It doesn’t have band 13 for use on Verizon. T-Mobile’s the most permissive carrier about accepting BYODs.
Thank you so much for the guidance so far, I have learned a lot from this! The shop owner told me I can replace the phone with either KYOCERA KYF37 GRATINA2 4G WIFI KEITAI, or KYOCERA KYF31 GRATINA 4G WIFI KEITAI. He said they are compatible with Sprint’s bands for 4G 26 and 41(main is 25, but phone does not support band 25). so 2/3 bands compatible, excluding main one. Before I proceed with the replacement. Will they work if I buy a SIM/plan with Sprint with decent coverage?
