Forum Discussion

magenta8095600's avatar
magenta8095600
Network Novice
3 years ago

Landline caller always gets busy signal when calling me.

My friend calls our T-Mobil Apple Cell phones and always gets a busy signal. (She can call me from her cell phone successfully.)  She is calling from an ATT landline.  She can call other Apple Cell phones (who are not on T-Mobile) from her landline, just not ours. I have checked my phone for call blocking, call forwarding, airplane mode, do not disturb, etc. And it isn't my phone's settings. Any advice?

  • syaoran's avatar
    syaoran
    Transmission Titan
    ericasmith0071 wrote:

    So what do you suggest I tell the landline callers?

    To contact their landline carrier because the calls they are trying to make aren't actually making it to the numbers being called.  

  • syaoran's avatar
    syaoran
    Transmission Titan

    If there was an issue on T-Mobile's end.  It would affect all incoming and outgoing calls to and from a specific provider, not just a few people.  That would also be something that affects a lot of customers as well to the point where a fix would be a high priority.  

  • What if it’s from multiple landlines? Like my son’s school can’t reach me. The doctor’s office can’t reach me. Everyone that calls from a landline phone gets a busy signal. Is there anything I can do?

  • syaoran's avatar
    syaoran
    Transmission Titan

    It's a routing issue from the end of the landline provider.  They need to complete the call connection being the originator of the call.

  • DeanStrong's avatar
    DeanStrong
    Network Novice

    Same thing is happening to me when my dad calls from his old landline.  He gets through fine with his cell phone.  Can’t figure it out.