Forum Discussion
If you are in California and have service issues with T-Mobile (specifically coverage / performance) ...
California PUC has contracted Dr. Douglas Sicker as a compliance officer for the state in regards to California T-Mobile/Sprint merger/audit
https://docs.cpuc.ca.gov/PublishedDocs/Published/G000/M333/K367/333367934.PDF
https://www.cpuc.ca.gov/news-and-updates/all-news/cpuc-appoints-t-mobile-compliance-monitor
I have validated this with Dr. Sicker , and he is open to hearing and reporting on issues that are relevant to the T-Mobile Sprint merger agreement above in California. I used LinkedIn to communicate with him.
The Decision orders the merged company to implement the following to benefit consumers:
- Provide 5G wireless service with speeds of at least 100 Mbps to 99 percent of California’s population by the end of 2026, and 300 Mbps to 93 percent by the end of 2024.
- Provide 5G wireless service with speeds of at least 100 Mbps to 85 percent of California’s rural population, and speeds of at least 50 Mbps available to 94 percent of California’s rural population, by the end of 2026.
- Have fixed home Internet access available to at least 2.3 million California households, of which at least 123,000 are rural households, within six years.
- Maintain or improve current 4G LTE service quality and coverage for existing customers during the transition to 5G.
- Offer the low-income California LifeLine program for as long as it operates in California, and enroll at least 300,000 new LifeLine customers.
- Increase jobs in California by at least 1,000 compared to the total number of current Sprint and T-Mobile employees.
- Other important commitments relating to diversity, reporting, and rural infrastructure deployment.
If you're in California, i recommend that you join this to raise concerns over TMobile
https://www.cpuc.ca.gov/news-and-updates/all-news/cpuc-virtual-workshop---bridging-the-broadband-gap-in-california-2024
I’d recommend contacting T-Mobile directly about this issue. For outages (possible outage/rebuild/decomm in your area).
- 611 is typically painful, as you’ll be forced through about an hour of reboot/reinsert SIM
- T-Mobile messaging within T-Mobile app … effectively no better than 611
- Social media - can/will get you to reps that can give info
- BBB - will get you a written response and may get you ported to another carrier.
I’d recommend social media or BBB ‘if’ you’re not getting info from T-Mobile reps, or just being bounced between reps in the Philippines and going through reboot/reset/reinsert SIM process repeatedly.
I have been having coverage problems with T-Mobile coverage since the first of the year 2024. My phone went from having 3 bars to one tiny bar. Frequently, my phone has been showing no bars and only shows SOS where bars should be. I often get dropped calls. The problem is mostly in my local area but happens else where from time to time. I am thinking about changing my service to another carrier because I am totally frustrated.
