Forum Discussion
If you are in California and have service issues with T-Mobile (specifically coverage / performance) ...
California PUC has contracted Dr. Douglas Sicker as a compliance officer for the state in regards to California T-Mobile/Sprint merger/audit https://docs.cpuc.ca.gov/PublishedDocs/Published/G000/M3...
I’d recommend contacting T-Mobile directly about this issue. For outages (possible outage/rebuild/decomm in your area).
- 611 is typically painful, as you’ll be forced through about an hour of reboot/reinsert SIM
- T-Mobile messaging within T-Mobile app … effectively no better than 611
- Social media - can/will get you to reps that can give info
- BBB - will get you a written response and may get you ported to another carrier.
I’d recommend social media or BBB ‘if’ you’re not getting info from T-Mobile reps, or just being bounced between reps in the Philippines and going through reboot/reset/reinsert SIM process repeatedly.
