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Worst customer service
Tmobile became the worst customer service carrier since they became TMobile USA. The original TMobile customer service was not bad at all. The TMobile USA has the worst, I mean, the worst of all customer service of all any other carriers. Once you ported your numbers out of TMobile, that’s it, they don’t want to help you. They find all kinds of excuses not being able to help you. They keep telling you to call this and that, and when you call them, they told you to go to Store, etc. they keep bouncing you around until you give up calling or inquiring. Plus once your service is not with TMobile any longer, you loose the online access to billing in order to update the billing address for the credit proration. I don’t know why people keep switching over to TMOBILE?
How Much Will My Bill Go Down If I Do Not Use My Phone Upgrade?
We are now 12 months into our 24 month phone upgrade cycle… 2 phones on the Go5G Plus 55 and home internet, $100 plus $30 = $130 per month. The bill for the phones show; Monthly charges $6.55 Remaining Balance $438.54 $36.55 installment with a $30.00 Apple Trade Monthly charges $2.62 Remaining Balance $391.40 $32.62 installment with a $30.00 Apple Trade I was wondering about our upgrade options, but what I want to know right now is; If we continue these payments for another 12 months until our phones are fully paid off and we DO NOT upgrade but continue to use these phones, how much will our bill go down? It looks like it says we are paying $36.55 + $32.62 a month for the phones right now, but I can’t believe that our bill will drop by that much! But it seems like it should go down by more than just the $6.55 and $2.62…. How will the new bill be calculated? Thanks!!!
Extremely Slow Internet
I'm not sure why it's so slow. I used to run around 50 to 80 MPS now I'm lucky to have it run at 5 MPS, and for the last few days , it's been 0.5 or less, I'm paying for something I can't use to stream any videos, about the only thing it can be used for is shopping or Facebook, unless you try to watch a video on there.My 5G HI gets slow, then speeds up after reset
I am new to the 5G Home Internet package from TMobile. Initially, the system was fine, speed was acceptable no problems with YouTube and Roku streaming. Lately, within the last couple weeks, during the early evening hours, say 5-7 PM, the system starts slowing down. Sometimes it gets so bad that I can not get on the Internet at all. And here is the kicker: All I have to do to get it to go back to normal is just reset the router. Today is a good example: around 2:50 PM, I was getting 540Mbps x 14.50Mbps. Then at 5:01 PM I was down to 27.85 x 0.21. I do a reset, and I jump back to 300 x 18.60. I spoke with Level 1 CSR and finally was speaking to who ever is in Manilla and was advised to place the router as close to the window as possible. I even had the router on the windows sill, but the morning son shines thru so I moved. I found a sweet spot just below the window and thought I had resolved the issue. But and that's when it went down to 27.85 x 0.21, and resolved it by the reset. Anybody have any thoughts on this? Is it my router? Ask for a replacement? Go back to AT&T? Thanks.
T-mobile refuses to honor apple promotion offered to transfer from another service provider.
_T-Mobile Billing Issues: Unexpected Charges & Broken Promises_ In December 2023, my family switched to T-Mobile, drawn in by a promotion offering **five free iPhone 13 devices**—no trade-ins required. Our plan was supposed to cost **$100/month**, with two upgraded phones factored in at **$10 and $7 per month** after trade-ins. However, what was promised and what we’ve experienced are two completely different realities. Instead of receiving the free iPhones and expected pricing, we are being charged **full price** for both upgraded iPhone 15 Pros and **two of the iPhone 13s**, despite multiple attempts to correct the issue. As if that weren’t frustrating enough, we’ve also been billed for **devices we never purchased or own**—including **four trackers, an additional cell phone, an Apple Watch, and related fees**. Despite numerous calls to customer support, **no one has provided explanations or solutions**. To make matters worse, shortly after switching to T-Mobile, we received a **full month’s bill for November—before we even signed up**. Adding insult to injury, I am also being charged for an **Apple Watch I do not own**, along with monthly device fees for it. This situation has been **beyond frustrating**. Over the past year, I’ve paid **hundreds of dollars** for devices and services that were never part of my agreement, and despite repeated efforts, T-Mobile has refused to **correct the issue**. Has anyone else encountered similar billing problems? How did you resolve them? T-Mobile needs to address these concerns and honor their promotional commitments. ---Jennifer
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