Forum Discussion
helpless
I finally convinced my husband that we needed to stop with straight talk and go to T-Mobile. We spent several hours in Mankato on Saturday so the phone to get set up. My husband has medical devices h...
The ‘SIM card’ replacement isn’t typically a good sign. I suspect that you spoke to CS (possibly overseas), where the situation goes like this:
- Reboot your phone
- I’ll send you an update
- Network reset
- Replace SIM card
- I’ll file a ticket and it will be ~3 business days.
Meanwhile … local fiber cut / power outage / dead cell tower / upgrade to cell tower going on and they know nothing about it. 3 days later, you get the same recycled message after ‘you’ have to call them because .. they rarely call back, and auto close the ticket.
TBH, I’ve had this issue with all carriers… more so with T-Mobile, especially handling off shore (when they verbally ask for your PIN, you know its offshore).
