Forum Discussion

KJ's avatar
KJ
Network Novice
27 days ago

Cannot make or receive calls without TMobile resetting network connection

Is anyone else having this issue? I can receive texts but not phone calls. Yesterday I called in and they reset my network connection and Wah Lah! It worked. This morning, it is back to no calls in or out. Is it time to leave TMobile? I am not buying a new phone just due to this. This one has worked fine for me. My sister did an upgrade just to get support. I am over it!!!!

  • syaoran's avatar
    syaoran
    Transmission Titan

    What device are you using and what troubleshooting have you tried to resolve this issue?  Is your device up to date and still receiving regular security and OS updates?  Have you tried replacing the SIM card to rule that being the issue?