Forum Discussion

dopealope's avatar
dopealope
Roaming Rookie
6 years ago

Factory Reset on Home Internet Router?

It was working when I received it, and than I changed some settings to try and integrate into my network. I must have screwed something up, because I can no longer get to the admin page. I decided to reset the device to factory settings by using the reset button. I hold it for 5 seconds, per directions, and the 3 lights flash red and the unit reboots. However, when it is back up and running, the default password does not work, and the password I set for the 5ghz network does. And even though I can connect to the wireless network, I cannot access the admin page, or even the internet. How do I do a hard reset on the device or what am I missing?

  • I took the battery out of the unit, and let it sit with no power for about an hour. I then powered it up with no battery inside, and hit the reset button for 5 seconds. The lights flashed red, then flashed orange, and the unit rebooted. After that, the unit was reset to factory defaults.

  • tmo_lauren's avatar
    tmo_lauren
    Connection Curator

    Hey there!

    Sorry you're running into so many issues. What router is it that you're using?

    -Lauren

  • Keep in mind when trying to sign into account under admin setup, that the username "admin" is actually case sensitive from what ive understood from time spent trying to research different solutions for my TMobile home internet gateway not being discoverable even though it's connected directly via Ethernet, and states that the device is connected when I check the top of the gateway for its status... I even tried a soft reset by using a pin to press the resets button in the back of the device, unfortunately that surprisingly did absolutely nothing... No soft rest no matter how long I held it down for.... It looks like I'm going to have to be patient and follow through with this suggestion above my response. ∆ 

     

  • dopealope's avatar
    dopealope
    Roaming Rookie

    Thanks for the response. The good news is that I got it reset and everything is working great.

  • How did you managed to do that? kindly tell us more if you can, How can i get it fixed with out resetting my phone?

  • dopealope's avatar
    dopealope
    Roaming Rookie

    I took the battery out of the unit, and let it sit with no power for about an hour. I then powered it up with no battery inside, and hit the reset button for 5 seconds. The lights flashed red, then flashed orange, and the unit rebooted. After that, the unit was reset to factory defaults.

  • parallel's avatar
    parallel
    Network Novice

    In this present age, which is the age of smartphones, there is nothing you cannot do; technological development has made it possible for us to do pretty much everything just with a few taps on the available apps.

     https://parallelspaceapk.org/

  • kojoe49's avatar
    kojoe49
    Network Novice

    I am having issues with connecting my T-Mobile Router to my HP8610 Officejet printer.  I went on the printer keypad & found the T-Mobile Router, entered my password, but it would not connect.  I contacted both T-Mobile, who said that it was a printer issue.  I contacted HP, who couldn’t resolve the issue!

  • tomwil's avatar
    tomwil
    Bandwidth Buff
    kojoe49 wrote:

    I am having issues with connecting my T-Mobile Router to my HP8610 Officejet printer.  I went on the printer keypad & found the T-Mobile Router, entered my password, but it would not connect.  I contacted both T-Mobile, who said that it was a printer issue.  I contacted HP, who couldn’t resolve the issue!

     

    Since your printer appears to be older and probably not WiFi-6 capable, the following thread may help:

     

    https://community.t-mobile.com/tv-home-internet-7/hp-printer-wireless-set-up-issue-43277