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Bring my Device s21 has never connected to 5g anywhere
2 years ago, I purchased two unlocked Galaxy S21 phones, and put them on T-Mobile. We have - never - been able to connect to 5G anywhere in the country. After several calls and a few hours on the p...
Which version of the device and where purchased from? Just because devices have the same name doesn’t mean they support the same spectrum for all carriers. If the device is a European/Asian version then it will not support all spectrum and will not work.
Also you may need to change the APN in some cases to match the carrier you are running and if the device is unlocked branded versions you will have to do this manually.
We need some more info on your device please.
also what was the device prior to the current device? was it 5G capable? if not and you swapped sim cards that would be why. youre needing a 5G capable sim card.
