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NanaNise's avatar
NanaNise
Newbie Caller
3 years ago

2.4g devices not connecting to T-Mobile Home Network

Recently I set-up a T-Mobile 5G Home Internet and am discovering that not all my devices can connect. My Shark IQ Robot vacuum is one device that will not connect to 5G, it says it can only connect to 2.4G. Does anyone have an idea how I can get this to work?

 

  • Yall are making this WAY harder than it has to be.

    1. Open the T-mobile Internet app

    2. Go to the Network tab at the bottom

    3. Click on the "+" sign to add a network

    4. Add in the information for a 2nd network and change the frequency band to 2.4 GHz.

     

    Done. Easy. Now you have 2 networks and 1 is 2.4 only. I had to figure this out myself as this thread was trash.