Forum Discussion

frac999's avatar
frac999
Network Novice
4 years ago

5G map

I am a new customer to Tmobile and changed over from Verizon due to cost and same coverage as verizon, Well after two months I wish i had not changed due to service. There 5 G map is very incorrect f...
tmo_mike_c's avatar
tmo_mike_c
T-Mobile Employee
4 years ago

We definitely want you to have better service and set you up right before signed up for sorry if this didn’t happen. Just a couple things you’ll want to know about our coverage map and 5G in order for it to work.

  • You’ll want to make sure you enter the exact address on our 5G &4G Coverage map and make sure the 5G toggle is on. That way you know you’re in a 5G area.
  • This next part is obvious, but you’ll need to make sure the phone is 5G compatible. 
  • If the first two things I mentioned check out, we can have our Tech Care team file a Service Complaint  and have engineers check on those areas and figure out what’s going on with the coverage.