Forum Discussion

JimmyJim's avatar
JimmyJim
Network Novice
4 years ago

5G Gateway not asking for password

After setup of 5G Gateway Wi-Fi and creating a username and password initially with my phone, all of my other computers were somehow connected to it automatically. I never selected it or put in a password which means other people will access it. How do I fix this? 

Thanks

  • JimmyJim's avatar
    JimmyJim
    Network Novice

    Yeah this is strange. Completely different name and password. It did ask for a password on my son’s phone and the tv just now which is good. So far it’s just two computers that connected on their own. Factory reset probably a good idea. I wonder if my t-mobile router (now disconnected) had something to do with it. Hmm weird. 
     

    Appreciate the help 

    Jim

  • tomwil's avatar
    tomwil
    Bandwidth Buff
    JimmyJim wrote:

    After setup of 5G Gateway Wi-Fi and creating a username and password initially with my phone, all of my other computers were somehow connected to it automatically. I never selected it or put in a password which means other people will access it. How do I fix this?

     

    Something seems strange.  Computers don’t normally connect automatically unless the network connection was established beforehand.

     

    Are you using the same SSID and password credentials from a previous router?

     

    Probably best to do a factory reset on your gateway, and establish a new SSID and password never used before.  That should force your computers to reconnect only by you providing your new credentials.