T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans

I have been with Sprint/T-mobile now for over 20 years.  All the price lock guarantees means jack because T-mobile simply does not care and feels they are above any laws and anti-trust laws.  The the promises that were made prior to the Sprint merger were only to appease the judge to allow the merger to happen.  As soon as that cool-off period expired, T-Mobile put the screws to each of us.  The only reason they are increasing all the legacy lines is to pay back the data breach settlements they have paid and the recent one they are forced to pay.  Time to let our money speak.  Spectrum mobile looks to have very competitive rates now too.  And as I told the agent I spoke to on the phone, I'd be willing to pay more for a competitor now out of sheer principle if T-mobile spits in our faces like this!

I contacted a T-Mobile rep through their website chat, and of course, they were of no help. I am a legacy Sprint customer on a $60 UNLIMITED PLAN. That's the freaking name of it! (Despite what T-Mobile tried doing. They renamed it to Magenta or some BS after purchasing Sprint, because raising rates was their intention all along. Ex: Buy up the users and then hike rates. Classic sleezy business tactic.) It wasn't named $65 UNLIMITED, T-Mobile! You getting that?!

This is beyond frustrating. I already filed a complaint with the FCC after seeing others online suggesting to do the same, and may file an additional complaint with BBB next. I think that's our only real chance here.

I left T-Mobile a 1-Star review after chatting and they immediately began calling me. I answered the call, but was met with some overseas call center rep. who I immediately had to dismiss as I was at work.

P.S. I asked the chat support what do they offer to really upset customers who are ready to leave, and she offered me another plan that would be $55 a month, so I would save money. I quickly saw that the plan she was offering was in fact worse, so I flat out told her that's a joke of an offer. "Hey, we know you're mad, so here is a worse plan to save you money."

What a joke!

Contact your State Attorney Generals offices.  There are already multiple class action lawsuits against TMobile for eaising eates on never changing pricing scheme.  Their associates lied and i would pit money they were told to lie to get the sales.  Hit tmobile where it hurts….their pocketbook .  Defending multiple AG requests and multiple class action lawsuits eill cost them millions.  Let’s make them honor their promise and if they don’t….let’s put them out of business!!

Isn’t it illegal to increase the amount when the signed contract says the plan amount will not increase? Fixed income seniors should not be expected to look the other way … we can’t afford too!

AARP and all seniors should sound off, seems like good class action lawsuit. Same thing happened at Sirius radio few years back didn't work out for them!

Same for me.  55+

I spoke with customer support, no ability to help or even understanding of why I'm upset.  Only a small increase.  Trust broken.

Messaged with X TMobile support, no difference.

The only solution is to walk.  

What's even more frustrating is Mint can provide a similar service, on their network for 15$ per line cheaper, no ad based Netflix, less hotspot, but a lot cheaper.  It just highlights that this is profit-based not cost-based.  The only way I stay is if my pricing doesn't change else I'm gone.  At this point, I'm walking due to commitment and trust being broken.

Management has no clue what pissing off their entire long term base of customers is going to do to their business.  I went from advocating for them to actively encouraging people to go elsewhere.

When I signed up for the Senior 55+ plan with a locked-in price, I was told the price would NEVER change unless I decided to change plan. We'll, today I wake up to a text saying my price will increase $5.00 per month.  So, I called to cancel my second line to my tablet which was a $10.00 monthly fee.  Then, customer service tries to upsell me to a 5G plan of $78.00 per month.  What a scam.  Plus, I can be in town and I don't have service even though there is a tower not more than 500' away.  Or, when I am on the "open" highway, no mountains, I have spotty service.  We seniors need to stand against this price increase, because we were told it would never change, that it was locked-in unless we changed to another plan. 

WFREYVOGEL wrote:

In 2017, I signed up for a 55+ rate plan with the assurance that my monthly rate was price-locked for life.  This incentive was a primary reason that I switched from AT&T to T-Mobile.  Now, T-Mobile is trying to raise my monthly rate by $10.00.  When I spoke to their customer service people this morning they told me that there was nothing that they could do to fix the problem.  I also noted that they changed all of the marketing information on their web site to delete all references to the price-lock guarantee which I was offered when I set up the account.  We need to find a way to complain loudly to T-Mobile about this breach of contract and breach of trust.  If we do nothing, they will raise our rates again in the future.  Let’s fight back.  Thanks for listening.

If we did it! We would be put in jail

I have now spoken to different representatives from the T-Mobile Executive Response Team, multiple times.  In addition to reaching out to all of my local TV and Radio stations which has a consumer action reporter, and sending a demand letter to T-Mobile, I’ve also filed complaints with the FCC, the BBB, the US DOJ Anti-Trust Division, the State of California Attorney General, and with my own U.S. Congressman. 

I feel bad for the members of the T-Mobile Executive Response Team, because they are obligated by their company policy to reach out to each customer who files a complaint. Sadly for them it’s reached the point where the way in which they reach out to me is via email. The last message they sent me says:

Hi XXX,

I hope this message finds you well. I wanted to inform you that we have received complaints to the Attorney General of California regarding the recent price increase. Regrettably, our stance on this matter remains unchanged. We will respond to these complaints in accordance with our established procedures and policies. I hope you have a productive rest of your week.

Respectfully,

 XXXXXXXX

Sr. Specialist, Team CEO

I know that there is a Class Action suit that has been opened on this matter in New Jersey. I expect to be contacted at some point as a member of the affected class, offering me the choice to ‘opt in’ to become part of that suit. My inclination would be to opt-out of that class.

My experience with class action suits is that the only folks who profit are the attorneys, as evidenced by the fact that the last class action suit I participated in was against Google. I was a member of the class that won, and I received a settlement check from Google by mail, in the amount of twelve cents.

I opened a case in Small Claims court this past Monday, and I have a hearing date at the beginning of December. Unless T-Mobile offers a settlement which includes an NDA, I’ll keep you posted on what happens. 

I was told that the T-Mobile Executive Response Team has no authority to deal with this Price Lock Lie Scam. The Company is simply breaking their guarantee and imo, T-Mobile is stealing money from their Customers.